Diversified Labeling Solutions, Inc. (DLS) is seeking an Order Processor to join our team. This position offers the right candidate the opportunity to be a key player in the DLS customer experience. You will be responsible for entering a high volume of customer purchase orders. This is a dynamic position that is very challenging and rewarding for someone who enjoys a fast paced, customer-oriented environment.
We are looking for a team player with a positive attitude, strong attention to detail and the ability to multi-task effectively. As an Order Processor your daily activities will be varied so it is important that you enjoy working with others and are willing to take on new challenges.
Key Responsibilities:
- Review and enter orders manually into ERP system, understanding product specifications and collaborating closely with Customer Service, Scheduling and Estimating departments to ensure accuracy and completeness
- Obtain and verify all customer provided names, addresses, shipping instructions and billing information, part numbers, pricing and specifications of materials prior to entry
- Review final work order for accuracy and clarity prior to release to production
- Maintain accurate customer records, order details, and communication logs in the company's ERP system
- Manage inbound order dashboard, ensuring orders are correctly received and distributed
- Assist with customer service as needed
- Continuous education of all aspects of printing industry
Requirements:
- A minimum of 1 year experience in an office environment using an ERP system
- Excellent time management and attention to detail
- Critical thinking, math aptitude and problem-solving abilities
- Ability to multi-task effectively with a patient and customer service focused attitude
- Excellent communication skills with the ability to work collaboratively within a team environment
- Strong organization and follow-up skills
- Label industry and/or flexography printing experience a plus
- Proficiency in common computer programs, including the Microsoft Office Suite
DLS is a national manufacturer of adhesive based labels that are used by companies in many industries and for a multitude of applications. We have four production facilities around the U.S. that support local, national and international accounts.
DLS is an equal opportunity employer and offers a competitive salary, variety of excellent benefits and positive work environment. If you meet the requirements above and would enjoy working for an employee-friendly organization with other team players, please apply today.
Diversified Labeling Solutions, Inc. (DLS) is seeking a Label Estimator to join our team. Members of the estimating team provide one-on-one support to our customers and internal departments by reviewing customer quote requests and entering the information into the ERP system or an excel calculator, to create a price estimate based upon job specifications. The successful candidate will develop customer relationships through exemplary service and knowledge of the label industry.
Key Responsibilities:
- Using pre-determined corporate standards, develop an accurate labor hour and material dollar estimate that meets the requirements of the specification or work scope, ensuring that all necessary customer supplied information has been received.
- Determine appropriate margin based on market variables and product category.
- Enter appropriate data into the ERP system in an accurate, uniform manner with special attention paid to company standards, customer specific information and special manufacturing requirements.
- Accurately document relevant required work specifications to ensure proper manufacturing procedures.
- Send completed price quotes to customers based upon pre-determined corporate standards and include responses to any special customer requests.
- Troubleshoot customer and company needs, working to resolve all issues on a timely basis.
- Confirm and document special customer requests and make that information available for company use across departments.
- Partner with internal departments, including production and order processing, to ensure that all necessary information is valid and accessible.
- Make raw material substitution recommendations and provide samples for testing as necessary.
- Communicate with material vendors to identify the best solution for the customer.
- Work within our customer’s sales strategy to provide the most competitive solution and use industry and application knowledge to create opportunities for business development.
- Utilize Excel to estimate multi-item quotes, creating reports and other departmental needs.
Requirements:
- Advanced Excel skills, including but not limited to VLOOKUP, SUMIF, pivot table and macro creation, required.
- Flexographic/digital label estimating experience in a manufacturing environment, with strong working knowledge of raw materials, preferred but not required.
- Strong analytical skills with a high degree of math and calculation proficiency.
- Ability to work at a high speed with a high degree of accuracy and attention to detail.
- Ability to organize and manage multiple and competing priorities.
- Excellent communication skills and the ability to interact professionally with customers and internal team members via phone, email and in person.
- Ability to troubleshoot issues and assist internal groups with solutions.
DLS is a national manufacturer of adhesive based labels that are used by companies in many industries and for a multitude of applications. We have four production facilities around the U.S. that support local, national and international accounts.
DLS is an equal opportunity employer and offers a competitive salary, variety of excellent benefits and positive work environment. If you meet the requirements above and would enjoy working for an employee-friendly organization with other team players, please apply today.